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Returns and complaints Return/exchange: You have full right of return. If you wish to return an item, you must return the item in intact, original and unused condition within 14 days of receipt. You cannot refund used items or items that are not in the same condition as when delivered. When you exercise the right of withdrawal, you must pay for the postage yourself and send the item back to us. All returned goods sent to us must be accompanied by information with your name, order no. and reason for returning the item. When sending a return package back to us, you must always ensure that there is an order number in or on the package. When you send the package back, it must be packed in secure packaging and sent with a tracking number. We take no responsibility for return packages that have been sent without a tracking number. If Divarose has made a mistake regarding an order, we will pay the postage and send you a print-it-yourself return label. When you have returned a package, the money will be returned to the account from which the money was withdrawn. They can also be added to your account on the webshop, as a discount coupon. However, this is non-refundable orredeemable for cash. At Divarose we do not exchange. The procedure is that you send back the goods you want, after which you go in and create a new order. You are welcome to contact us on our email (divarose962@gmail.com)or on  Phone number: +45 31890031